Sancus Design Group gladly accepts undamaged and unopened merchandise for return within 30 days of first purchase date. Only merchandise purchased from sancusdesign.com will be accepted. Proof of purchase will be required. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. All sales on Clearance merchandise are final and cannot be returned or exchanged for any reason. If your purchase is from another store or retailer, then please contact that store directly. To qualify for a refund please call our customer service team at 480-459-2500 to request a RMA # (return merchandise authorization). Once the RMA # is authorized and return is approved, then the merchandise must be returned to our warehouse at address listed below, within 30 days. Please repack the merchandise with the original packing slip. Please note RMA # and reason for return on packing slip. Please ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return. Once we receive returned merchandise in good condition, Sancus Design Group will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return merchandise are the responsibility of the customer.
Damaged Goods Policy
In the event that you received damaged or defective merchandise purchased from sancusdesign.com please call our customer service team at 480-459-2500. Damaged or defective merchandise will only be replaced within 30 days of first purchase. Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Sancus Design Group if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted.
To return your product, you should mail your product to: 7756 E Greenway Rd, Suite 100, Scottsdale, AZ, 85260, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions regarding your order, please call our customer service team.
7:30am-4pm (Arizona Standard Time).
Mail Returns/Exchanges to:
Customer Service Sancus Design Group, LLC.
7756 E Greenway Rd STE 100
Scottsdale AZ 85260